The technician sent out by Internode came today and checked the telephone line, which involved taking the line out of service for a while. He said that the line was not as good as it should be, so the next step is for Internode to contact Telstra to fix the line. Who knows how long that will take or what our line speed will be when it's done.
On a related point, I'm thinking of having him fit a central splitter to the phone line so there won't be any contention between the alarm system, the modem, and the ordinary phone.
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